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New MasterCard Credit Card

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New MasterCard Credit Card

EMV ChipWe’re excited to tell you about the latest news – your Equitable Federal Credit Union VISA credit card is getting a makeover.  In June, current Equitable FCU credit card holders be receiving a new MASTERCARD credit card to replace their existing one.  Your new MASTERCARD will provide you with greater value and more card benefits than ever before.  Your new MASTERCARD will now have the EMV chip added for your protection, along with a larger ATM network for your convenience.

You will also have secure, online access to your MASTERCARD from home or work, anytime you want with GoToMyCard.  Make payments and view your account balance, available credit, recent transactions, and more online. It’s fast, easy, and best of all it’s FREE! We know you care about security, and we do, too. GoToMyCard has Secured Socket Layer (SSL) technology with 128-bit encryption to ensure your security.

In June, you will be receiving your new plastic(s) with a new account number.  Upon receipt, please read the enclosed information carefully and activate your new card(s) on the date specified.  Once your new card is activated, please destroy your old card(s) and begin taking advantage of all new benefits of your Equitable Federal Credit Union MasterCard.

If you have any pre-authorized agreements with specific companies to charge your account for payment, please make sure to notify them that your account number has changed once you have activated your new card(s).  If you use a bill payment service it is also important to notify them that your account number and payment address is changing. The new payment address will be included on each of your statements.

If you have any questions about the upcoming changes or your new card(s), please feel free to contact us at 330.633.7307.  We look forward to providing you with a MasterCard that has all the benefits you deserve.

  All new MasterCards should be received and activated. If you have not received your new MasterCard Credit Card please contact our office immediately at 330-633-7307

How To Use Your EMV Card

EMV Guide


Q: What are chip cards?
A: A chip card is like the card you have today, but includes an embedded microchip. The chip contains information that is encrypted making it extremely difficult for the card to be copied or counterfeited. Your chip card will also have a magnetic stripe on the back, so that you can continue using your card while merchants are transitioning to new chip-enabled terminals.
Q: Are chip cards new?
A: Although chip cards are relatively new in the United States, they have been used elsewhere for many years. In some countries, particularly in Europe, merchants may be more familiar with accepting chip cards. 
Q: Why does my Equitable Federal Credit Union debit card now include a chip?
A: Chip cards are being introduced in the United States after much success in other parts of the world. Your new chip card provides added security. You'll enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against counterfeit fraud. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United Kingdom, so you'll enjoy greater acceptance when traveling internationally.
Q: What are the benefits of chip cards?
A: The embedded microchip provides robust security features and other capabilities that are not possible with traditional magnetic stripe cards. A chip card is virtually impossible to counterfeit.
Q: How does the chip card work?
A: It's easy. If the retailer has a chip-enabled terminal, simply insert your chip card face up in the terminal. The chip card will remain in the terminal while the transaction is processed. To authorize your transaction, just follow the prompts on the terminal as you do today.

You'll be prompted for a signature to complete the purchase. When traveling internationally, on rare occasions, you may be asked to provide a PIN. Should this occur, just enter the credit card PIN assigned to your card. Your card is available to be removed from the terminal once the transaction is completed.

If the retailer is not equipped to read the chip card, just swipe as you do today. For transactions made over the phone or online, nothing changes.
Why does my credit card have a PIN?
A: Your credit card has a PIN in order to provide you with the latest security features. By entering your PIN, you validate that you are the authorized user of the card. You will not be charged a fee to use your PIN unless you are using your credit card to get a cash advance at the ATM.
Q: Now that I have a chip card, do I need to notify the bank before I travel internationally?
A: We recommend that you set a travel notice on any card(s) you plan to use while traveling, so your card access isn't interrupted. Click here to send us a travel notice. For your protection, we'll continue to monitor card activity even when a travel notice is set. If you encounter any issues while traveling, we're here to help.
Q: When can I expect to receive a credit card with chip technology?
A: All current Equitable FCU credit card holders will be receiving their new MasterCard credit cards containing the EMV chip within the next 2 months.
Q: What do I do with my existing Visa credit card?
A: Once your new MasterCard credit card has been activated, please destroy your existing Visa credit card.
Have a question we didn't answer? Let us know!


MasterCard SecureCode

Now It's Even Safer to Shop Online

As a consumer, you want to know that your online purchases are secure. But you also want the ordering process to be easy. To help protect you when you are making purchases over the Internet, we will be enrolling all of our members' MasterCard cards in MasterCard SecureCode.

Whenever your card is used at a participating online store, you will be asked for your personal password to verify that you authorize the purchase. This password helps protect your credit and debit cards against unauthorized use. You must complete your registration before making a purchase at any participating merchant website.

To sign up, click here to enroll <--[HYPERLINK 'CLICK HERE' TEXT TO URL THAT VANTIV PROVIDES] or just start shopping. When you are ready to check out at a participating merchant, you will be given the opportunity to register. A window displaying the MasterCard SecureCode logo and the Equitable Federal Credit Union logo will open. Just enter your account details at this secure site and create your password to complete the transaction. Once you register your card, no one else can use your SecureCode card number at a participating online store without your personal password. Once you activate your card, simply shop like normal - and your MasterCard card number is automatically recognized at checkout. When you submit an order at a participating online store, the MasterCard SecureCode window will appear. Simply enter your password, click submit, and you're done.

Fraud Protection

Fraud Detection and Prevention: Behind-The-Scenes

Equitable Federal Credit Union can help stop card fraud before it even happens

We utilize a cutting-edge fraud-detection system that helps stop fraud at the point of sale for credit and debit card transactions. This sophisticated and highly effective system is the most reliable tool in the industry to help minimize your risk of fraud.

The system identifies certain typical situations in which card fraud can occur. If questionable activity is detected, the system compares the charge in question to your normal spending pattern and "scores" it based on the likelihood of fraud. If the system determines that there is questionable activity on the account, it is queued to an investigator to contact you for verification of the charges. If fraud is confirmed, your account is closed immediately and a new account is generated for you.

It may turn out that it really was you making the purchase. But just as easily it could be that we have prevented you from being a victim of fraud.


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